President's Management Agenda
The President’s Management Agenda (PMA) lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people.
January 15, 2021
NEW: Federal Customer Experience Blog
We’re excited to introduce the Federal Customer Experience (CX) Blog! The CX Blog on Performance.gov features the latest news on federal efforts to improve services for citizens.
January 15, 2021
What have we learned from Federal customers in FY20?
January 14, 2021
DATA FOR IMPACT: Virginia’s Data Provides Workforce Road Map for Youth
The Northern Virginia regional workforce board, Virginia Career Works - Northern and its non-profit arm, the SkillSource Group, Inc., wanted to find a new way to solve a persistent challenge. Their WIOA training and employment programs for young adults were widely available.
January 13, 2021
Amplify 2020: Developing Customer Understanding During a Pandemic
January 12, 2021
Pilot Increases Neurodiversity in Government
A year ago, the NFW pilot was an idea that had just been named a GEAR Center Challenge Grand Prize winner. It was recognized for its relevance to a government need and as an example of the power of a network of non-governmental organizations coming together proactively to apply research and innovation to solve a government management challenge. MITRE, the lead for this project, has spent the past year at the intersection of the public and private sectors, convening a group of federal, non-profit, academic, and private organizations to support this project.
January 08, 2021
Reflection on Federal Customer Experience Efforts in FY20
January 07, 2021
January 2021 Updates Show Progress on Cross-Agency Priority and Agency Priority Goals
Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the final quarter of FY2020. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.
January 01, 2021
Mapping the cross-agency customer experience
December 10, 2020
Federal Learners Thrive: a GEAR Center Update
As winners of one of three Government Effectiveness Advanced Research (GEAR) Center Challenge grand prizes in 2019, the Volcker Alliance, the Centers for Civic Impact at Johns Hopkins University (Civic Impact), and the Mid-America Regional Council (MARC) set out to train federal practitioners in the Kansas City region in data management, performance management, and communicating with data.
October 05, 2020
How to Hire the Best Talent Across Government
September 30, 2020
Breaking: Gears of Government President's Award Winners
The Gears of Government President's Awards - See the Winners!
September 23, 2020
Acting DDM Michael Rigas Shares Thoughts on Next PMA at ACT-IAC
Michael Rigas, Acting Deputy Director of Management at the Office of Management and Budget recently spoke at the Shared Services Summit on the future vision of the President's Management Agenda (PMA). Read his full remarks below.
September 21, 2020
Fed Fashion Week Runway Recap
As the final catwalk ends on the third-annual FedFashionWeek, we have the backstage scoop on styles outfitting Federal government employees. We partnered with agencies to feature public servants and showcase their uniforms and the services they provide for the American people.
September 17, 2020
September 2020 Updates Show Progress on Cross-Agency and Agency Priority Goals
September 09, 2020
The Liberation of Federal Employees from Low-Value Work is Underway
As a key component of the President’s Management Agenda (PMA), the Cross-Agency Priority (CAP) Goal focused on Shifting from Low-Value to High-Value Work pursues the critical mission to eliminate outdated and redundant requirements. The Shifting from Low-Value to High-Value Goal team has produced a number of recent accomplishments, listed in this post.
August 05, 2020
How the Small Business Administration is Improving Customer Experience During COVID-19
During difficult times, it’s more important than ever for the government to serve its citizens well. The Small Business Administration (SBA) has prioritized a modern, responsive customer experience (CX).
August 03, 2020
Integrating Components of the GPRA Modernization Act and Evidence Act to Improve Organizational Performance
Recently, OMB released its annual update to OMB Circular A-11. If you find yourself asking what is OMB Circular A-11, you’re probably not alone and certainly in good company – this is definitely one of Performance.gov’s ‘wonkier’ news posts.
July 06, 2020
July 2020 Updates Show Progress on Cross-Agency Priority Goals, Agency Priority Goals & More
Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the first and second quarter of FY2020. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.
April 24, 2020
A Guide to Building Customer Experience Capacity
This month, the General Services Administration’s (GSA) Office of Customer Experience (OCE), in association with the Customer Experience Cross-Agency Priority (CAP) Goal team, released the Customer Experience Services Evaluation and Buying Guide. This resource is intended to answer questions and provide guidance to agencies looking to build their Customer Experience (CX) capacity through Human-centered Design (HCD).
March 02, 2020
BREAKING: Gears of Government Awards Hall of Winners is Live!
We’re excited to share that the 2020 Gears of Government Award recipients can now be viewed on our Hall of Winners page.
December 19, 2019
December 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals
Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the fourth quarter of FY2019. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.
December 18, 2019
GEAR Center Challenge Winner: Data-Driven Decision Making for Federal Impact
As Federal agencies gear up to nominate individuals and teams for the next round of Gears of Government Awards, join us in looking back at a 2019 winning team from the Volcker Alliance.
December 10, 2019
Mapping the Cross-Agency Customer Experience Journey
Imagine if the U.S. government understood how each of its services were part of a broader customer journey. How might federal agencies change their approach or even work together? How might citizens think differently about those services and their overall experience with government?
December 02, 2019
USAID's Feed the Future Program Update
The U.S. Agency for International Development (USAID) continues to promote agriculture-led growth through the implementation of the U.S. Government’s Global Food-Security Strategy through the Feed the Future initiative. Feed the Future brings together a host of partners in pursuit of a common goal -- To end global hunger, malnutrition, and poverty.
November 25, 2019
GEAR Center Challenge Winner: Shrinking the Cyber Talent Gap by Increasing Opportunities for Individuals on the Autism Spectrum
The proposed Federal Neurodiversity Cyber Workforce program is a Grand Prize winner of the GEAR (Government Effectiveness Advanced Research) Center Challenge led by MITRE along with a network of private sector and academic partners.
November 20, 2019
Looking Back: 2019 Gears of Government Award Winner -- EPA Region 5
As Federal agencies gear up to nominate individuals and teams for the next round of Gears of Government Awards, join us in looking back at a 2019 winning team from the Environmental Protection Agency (EPA).
November 18, 2019
GEAR Center Challenge Winner: Data for Impact - Integrating Data for Workforce Training Programs
Supported by the $300,000 award from the U.S. General Services Administration (GSA) and the Office of Management and Budget (OMB), Third Sector will work with the SkillSource Group over the course of the next year on a pilot program called “Data for Impact”, a new approach to sharing government data to improve services.
November 13, 2019
Welcoming the Newest WHLDP Cohort!
Welcome to the new WHLDP cohort.
November 12, 2019
President's Management Agenda Fall Update
Today, we are releasing a Fall 2019 Update, which showcases progress made over the past several months towards a smarter, leaner, and more effective government as envisioned in the President’s Management Agenda (PMA).
October 25, 2019
Lessons and Advice from Recent White House Leadership Development Program Graduates
Recently our team interviewed several White House Leadership Development Program graduates to learn more about their experience in the program. Over the next month, we’ll share their stories, learning moments, and advice through a variety of mediums, including blog posts and social media. Stay tuned for more!
October 21, 2019
Tips for Starting Your Customer Experience Journey
It can seem daunting to know where to start on the journey towards continual measurement and sophisticated management of your customers’ experiences. In government in particular, those responsible for delivering services can feel like there is a lack of sufficient resources, talent, and leadership support to enable good customer experience (CX) practices.
September 19, 2019
September 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals
Today, teams tasked with implementing the Federal government’s high-priority initiatives released their September 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).
September 19, 2019
NEW: First High Impact Service Provider (HISP) Action Plans Released
In 2018, OMB Circular A-11 Section 280 guidance required the identified High Impact Service Providers (HISPs) to create an annual customer experience (CX) Action Plan. The CX CAP Goal team spent much of FY19 working with HISPs, providing direction and training to enable successful completion of the Plans.
September 16, 2019
Fed Fashion Week: Runway Recap
As the curtain closes on the second-annual Fed Fashion Week, we have the backstage scoop on styles outfitting Federal Government employees. We partnered with agencies to feature public servants and showcase their uniforms and the services they provide for the American people.
September 10, 2019
NEW: GSA and OMB Announce Government Effectiveness Advanced Research (GEAR) Center Challenge Winners
Three groups received $300,000 each for innovative solutions to government challenges outlined in the President’s Management Agenda.
August 14, 2019
2019 revision to OMB Circular A-11, Part 6: Strengthening the Policy Framework for Improving Program and Service Delivery
Recently, OMB released its annual update to OMB Circular A-11. If you find yourself asking what is OMB Circular A-11, you’re probably not alone and certainly in good company – this is definitely one of Performance.gov’s ‘wonkier’ news posts.
August 13, 2019
Buy Smarter and Save Money with Category Management
The Category Management Cross-Agency Priority Goal team is addressing this challenge by helping the Government apply smart decision-making strategies (or category management principles) to reduce duplicative contracts and provide solutions where agencies are buying the same kinds of goods and services.
August 07, 2019
Five Everyday Items Born In Government Labs
You may be surprised to learn that many of the items found in the average American home or office were created with the help of government funding. In fact, some of the world’s most ubiquitous products like GPS were spawned from federally funded research and development conducted at Federal laboratories, universities, and other research organizations.
July 22, 2019
Grants CAP Goal Team Hosts Monthly Innovation Exchanges
The Results-Oriented Accountability for Grants CAP Goal team recently launched the Innovation Exchange Sessions, a monthly, virtual meeting to bring the broader grants management community together to learn about new ideas and approaches from fellow practitioners.
July 17, 2019
Gears of Government President’s Award Ceremony
This blog post showcases the Gears of Government President’s Award Ceremony, held on May 22, 2019.
July 10, 2019
How to Win with Technology Business Management (TBM)
Each play here is a plan of action or strategy used to move toward a goal or objective. The 7 plays in this book will improve your chances of beginning a successful TBM implementation.
June 27, 2019
Accountability Scorecard for Major Infrastructure Projects
Agencies Show Transparency, Progress Toward Modernizing Infrastructure Permitting With Release of Scorecards.
June 20, 2019
Improving the Customer Experience Government-wide
Challenges and opportunities to improving cx in our largest citizen facing programs
June 20, 2019
Summer Updates Show Progress on Cross-Agency and Agency Priority Goals
Today, teams tasked with implementing the Federal government’s high-priority initiatives released their June 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).
May 06, 2019
Breaking: Gears of Government President's Award Winners
The Gears of Government President's Award - See the Winners!
May 02, 2019
The GEAR Center Challenge is Now Open - Submit Your Ideas Today!
The U.S. General Services Administration and Office of Management and Budget are excited to launch the Government Effectiveness Advanced Research (GEAR) Center Challenge!
April 26, 2019
Sharing Quality Services Memo Release
Administration Issues New Memo and Shared Services Strategy to Improve Government Efficiency
March 20, 2019
Celebrating One Year of Progress: The President's Management Agenda Anniversary Report
One year ago, the President’s Management Agenda was released as a long-term vision for modernizing the Federal government.
February 28, 2019
New USDA Tool Helps Agencies Communicate Critical Information During Emergencies
The US Department of Agriculture created a tool that uses public datasets to enable federal and state emergency response agencies to communicate vital security, safety, and public health information.
February 25, 2019
The Gears of Government Awards Hall of Winners is Now Live!
We’re excited to share that the 2019 Gears of Government Award recipients can now be viewed on our Hall of Winners page.
February 21, 2019
Update: Register Today for the Single Audit & Risk Management Demo Days!
The rescheduled Single Audit and Risk Management Industry Demonstration Days begin April 3, 2019.
February 14, 2019
Transforming USAID to Improve Outcomes
USAID is changing the way it does business to achieve greater development outcomes and strengthen the capacity of partner countries on their journey to self-reliance.
December 18, 2018
New Updates Highlight Movement on Cross-Agency and Agency Priority Goals
Teams implementing the federal government’s high-priority performance initiatives released their December 2018 quarterly updates of progress.
December 06, 2018
ICYMI: Gears of Government Awards Honor Federal Employees & Teams Who Embody Mission, Service, and Stewardship
The Gears of Government Awards recognize individuals and teams across the federal workforce whose performance and dedication deliver key outcomes for the American people, including mission results, customer service, and accountable stewardship.
November 21, 2018
Building and Retraining our Federal Workforce for Tomorrow
November is National Career Development Month and there’s no better time to share what the Administration is doing to help reskill and retrain our Federal workforce to better serve the American people for the 21st century.
November 16, 2018
Now Open for Public Comment: Federal Grants Management Draft Data Standards
Federal Grants Management Draft Data Standards Open for Feedback
November 05, 2018
Summit Shows How Shared Federal Services Steward Taxpayer Dollars
2018 Shared Services Summit shows how federal services steward taxpayer dollars.
October 23, 2018
Report: Symposium on the Federal Workforce for the 21st Century
On September 12, 2018, OMB, together with The MITRE Corporation, convened more than 150 experts and leaders from across the country for a full-day symposium on strategies for improving the federal workforce in support of the PMA on modernizing the federal government.
October 15, 2018
Agency Leaders Gather to Advance Program Management Improvement Initiatives
Agency Leaders Gather to Implement Improvement Initiatives
September 27, 2018
GSA Awards NewPay BPA for Software-as-a-Service for Payroll and Work Schedule and Leave Management
10-year, $2.5 billion BPA provides agencies with technology and services to modernize and improve payroll processing across government
September 26, 2018
Modernizing the Infrastructure Permitting Process
White House announces the appointment of a new Executive Director for the Federal Permitting Improvement Steering Council (Permitting Council).
September 20, 2018
New Updates Highlight Movement on Cross-Agency and Agency Priority Goals
Cross-Agency and Agency Priority Goal teams today released the latest updates on the progress of high-priority federal initiatives.
September 18, 2018
Gears of Government Awards Honor Contributions by Federal Employees & Teams Who Embody Mission, Service, and Stewardship
The Gears of Government Awards recognize individuals and teams across the federal workforce whose performance and dedication deliver key outcomes for the American people, including mission results, customer service, and accountable stewardship.
August 31, 2018
White House Leadership Development Program Announces 2019 Cohort Fellows
Over the past three years, the program has accelerated the development of 44 high-performing civil servants to help build the next cadre of leaders in the executive branch.
August 02, 2018
NASA Debuts Online Toolkit to Promote Commercial Use of Satellite Data
Data, Accountability and Transparency is a key driver of the President's Management Agenda. NASA is advancing this priority through a new online resource that promotes commercial use of remote-sensing data.
July 29, 2018
GSA's CFO Office Targets 200,000 Hours of Workload Redeployed to Higher-Value Mission Work
GSA's CFO Office Targets 200,000 Hours of Workload Redeployed to Higher-Value Mission Work
July 24, 2018
Advancing Federal Financial Management
Cross-Agency Priority Goals are driving a 21st century approach to federal financial management.
July 23, 2018
GEAR Center Seeks to Bring Bright Minds Together to Solve Government's Biggest Challenges
We are looking for ideas from the public, academics, experts, and industry on how to establish the Government Effectiveness Advanced Research (GEAR) Center, a public-private partnership to improve mission delivery, citizen services, and stewardship of public resources.
June 26, 2018
Federal Agencies Release 2018 Quarter 2 Updates on Agency Priority Goal and Cross-Agency Priority Goal Progress
Today Federal agencies released their Q2 progress updates on their current Agency Priority Goals (APG) and Cross-Agency Priority (CAP) Goals.
June 14, 2018
New Video: President's Management Agenda Modernizes Government for Small Business Owners
This video tells the story of how the Small Business Administration's Lender Match Tool helped Bolt Diesel Services, a Pecos, TX-based small business to access the capital they needed to grow their business.
June 01, 2018
Op-Ed: Federal Payroll Modernization Could Advance President's Management Agenda and Cross-Agency Priority Goals
A new op-ed by Beth Angerman explains that the Federal government can cut long-term costs and improve service by modernizing the way it runs payroll.
May 22, 2018
Performance.gov Launches Twitter Account
Follow us @PerformanceGov for Performance.gov for a window into Federal agencies’ efforts to deliver on their mission, service, and stewardship objectives
April 20, 2018
Federal Leaders Gather to Accelerate President’s Management Agenda Initiatives
More than 200 federal C-suite leaders gathered in early April to better understand the President’s Management Agenda (PMA) and how they can individually and collectively move it forward.
April 09, 2018
Federal Agencies Release First Quarterly Update on Agency Priority Goal Progress
Federal agencies released today their implementation action plans and first progress updates on their fiscal year (FY) 2018-19 Agency Priority Goals.
March 20, 2018
OMB Launches President’s Management Agenda and Kansas City Listening Tour
Today, the White House Office of Management and Budget (OMB) kicked off a two-day listening tour to engage federal workers and citizens in discussions about improving government services.