Sharing Quality Services

•   Goal Statement
  To create a mission-driven government with modern technology and services that enable the workforce to better serve the American taxpayer.
•   The Challenge
  • Outdated processes and technology, coupled with a culture of compliance, have created an inflexible mission-support environment.
  • Common mission support services, such as processing hiring transactions, managing finances, closing contracts, and processing payroll more than $25B annually.
  • Rather than economizing by sharing across the Federal government, we duplicate contracts, people, and technology across hundreds of locations. Thirty eight percent of Federal leaders report low satisfaction with mission support.
•   The Opportunity
  Improve the efficiency and effectiveness of the Federal government’s mission support services in the short and long term, leading to improved performance, customer experience, and operational costs.
•   Action Plans and Updates

  January 2021

  September 2020

  July 2020

  December 2019

  September 2019

  June 2019

  April 2019

  December 2018

  September 2018

  June 2018

  March 2018

•   Key Performance Indicators (KPI)

  View the KPIs for this CAP Goal on our new KPI page! Our new page hosts enhanced visualizations and interactive dashboards that allow you to view key data sets in new and innovative ways.

  View KPIs
•   Resources

  OMB Memo 19-16

  Modernization and Migration Management (M3) Framework

  Federal Integrated Business Framework

  Quality Service Management Offices

  Frequently Asked Questions

News

January 11, 2021

The Office of Management and Budget (OMB) has designated HHS as the QSMO for Grants Management.

June 29, 2020

The Office of Management and Budget (OMB) has announced Treasury will serve as the QSMO for Core Financial Management services. GSA will be the QSMO for Civilian HR Transaction Services, specifically Compensation Management, Work Schedule and Leave Management services.

April 27, 2020

The Office of Management and Budget (OMB) has designated the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) as the Quality Service Management Office for Cybersecurity Services, specifically Security Operations Center standardization, Vulnerability Management standardization, and DNS Resolver service.

January 07, 2021

Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the final quarter of FY2020. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.

September 23, 2020

Michael Rigas, Acting Deputy Director of Management at the Office of Management and Budget recently spoke at the Shared Services Summit on the future vision of the President's Management Agenda (PMA). Read his full remarks below.