Improve Hearings Pending
Goal Leader: Elaine Garrison-Daniels, Assistant Deputy Commissioner, Office of Hearings Operations
Goal Statement:Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision. By September 30, 2018, SSA will complete 97 percent of cases that begin the fiscal year 430 days old or older (complete ~374,000 cases). By September 30, 2019, complete 95 percent of cases that begin the fiscal year 350 days old or older (complete ~355,000 cases).
Goal Action Plans & Progress Updates
Improve Supplemental Security Income Payment Accuracy
Goal Leader: Brad Flick, Assistant Deputy Commissioner, Office of Analytics, Review, and Oversight
Goal Statement: Improve the integrity of the Supplemental Security Income (SSI) program by focusing our efforts on reducing overpayments. By September 30, 2018, achieve an SSI overpayment accuracy rate of 94 percent. By September 30, 2019, achieve an SSI overpayment accuracy rate of 94 percent.
Goal Action Plans & Progress Updates