Social Security Administration 
Improve Hearings Pending
 |
Goal Leader: Elaine Garrison-Daniels, Assistant Deputy Commissioner, Office of Hearings Operations |
Goal Statement: Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision.
- By September 30, 2020, decide 98 percent of cases that begin the fiscal year 270 days old or older.1
- By September 30, 2021, decide 98 percent of cases that begin the fiscal year 190 days old or older.
1 Setting the number of days for this target is how we define aged cases.
Quarterly targets:
Goal Action Plans & Progress Updates
