Skip to main content

Social Security Administration  ssa seal

Improve Hearings Pending

Photo of Elaine Garrison-Daniels Goal Leader: Elaine Garrison-Daniels, Assistant Deputy Commissioner, Office of Hearings Operations

Goal Statement: Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision.

1 Setting the number of days for this target is how we define aged cases.

Quarterly targets:

Photo of quarterly targets

Goal Action Plans & Progress Updates