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Improve the National 800 Number Service

Placeholder Headshot Goal Leader: Erik Jones, Assistant Deputy Commissioner, Office of Operations

Goal Statement: Improve the customer experience by reducing the Average Speed of Answer on the National 800 Number.1

1This target is also a budgeted workload measure (BWM) and as such are estimates. BWM estimates are updated each year with the President’s Budget. The FY 2021 target will be finalized with the FY 2021 enacted appropriation.

Goal Action Plans & Progress Updates