Department of Agriculture  

Improve Customer Experience and Operational Efficiency

Goal Leader: Robert Stephenson, Chief Operating Officer, Farm Production and Conservation (FPAC) Business Center

Goal Statement: Enhance the customer experience for farmers, ranchers, and foresters through operational efficiencies and expansion of service delivery channels. By September 30, 2021, USDA modernization and technology efforts will improve customer experiences by avoiding at least $50 million in costs annually, associated with enhancements to acreage reporting, applications and eligibility forms, self-service capabilities, and other process improvements.

Goal Action Plans & Progress Updates