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Department of Veterans Affairs  VA seal

Decision Reviews and Appeals

Goal Leaders:

Photo of Cheryl Mason Cheryl Mason, Chairman, Board of Veterans’ Appeals
Photo of Brianne Ogilvie Brianne Ogilvie, Acting Executive Director, Office of Administrative Review (OAR)

Goal Statement: Provide claimants who disagree with VA’s decisions on benefits claims and appeals with timely reviews under the new, streamlined process authorized by the Veterans Appeals Improvement and Modernization Act of 2017. By September 30, 2021, VA will process and adjudicate Supplemental Claims and Higher-Level Reviews (HLRs) within 125 days on average, and Direct Docket appeals within 365 days on average. VA will collect data throughout FYs 2020 and 2021 in order to establish average processing times for Evidence Docket and Hearing Docket appeals.

Goal Action Plans & Progress Updates