Department of Veterans Affairs 
Veteran’s Experience with VA.gov
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Goal Leader: Dr. Lynda Davis, Chief Veterans’ Experience Officer, Veterans Experience Office (VEO) |
Goal Statement: VA will measure and improve Veteran Experience with VA.gov using the government-wide drivers identified for measuring customer experience (CX) with the Federal Government.1 By September 30, 2021, Veterans Experience scores related to VA.gov will be at least 90%, compared to a FY2020 baseline.
1OMB Circ. A-11, Section 280 identifies the government-wide drivers for measuring customer experience
Goal Action Plans & Progress Updates
